Refund policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. If you find any defects，you must email to service.vaxisglobal@gmail.com first. Customers have the right to apply for a return within 14 days after delivery the product. If we agree to return the goods, please provide us with the tracking number within 4 days of receiving this email. Over time, no return by default. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If we find that the goods are scratched or damaged, we will return them to the buyer and the buyer will pay the freight. If you resolutely return, then we will deduct the freight and other expenses incurred depending on the situation.To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Special case：
For Movmax series products (except Movmax accessory products), we can cooperate with customers to provide remote technical support for general problems. If there is a serious damage to the goods that can not be used, we can send the same model products depending on the situation.
Notes
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
Refunds & Credits (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service.vaxisglobal@gmail.com
About fees
If it is due to quality issues, we will bear the freight back and forth. In other cases, the buyer shall bear the return shipping cost
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. If you find any defects，you must email to service.vaxisglobal@gmail.com first. Customers have the right to apply for a return within 14 days after delivery the product. If we agree to return the goods, please provide us with the tracking number within 4 days of receiving this email. Over time, no return by default. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If we find that the goods are scratched or damaged, we will return them to the buyer and the buyer will pay the freight. If you resolutely return, then we will deduct the freight and other expenses incurred depending on the situation.To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Special case：
For Movmax series products (except Movmax accessory products), we can cooperate with customers to provide remote technical support for general problems. If there is a serious damage to the goods that can not be used, we can send the same model products depending on the situation.
Notes
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
Refunds & Credits (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service.vaxisglobal@gmail.com
About fees
If it is due to quality issues, we will bear the freight back and forth. In other cases, the buyer shall bear the return shipping cost